Help center

Let’s get the podcast moving again.

Microphone troubleshooting

Move to a quiet place, select your best microphone as the device default, allow microphone access, and confirm every participant has consented. In the native iOS app, an active session may continue if the screen sleeps or the app temporarily enters the background. When using CyraNote in a web browser, keep the page in the foreground while listening. If capture stalls, return to CyraNote and try stopping and starting the listening session again.

Interview Simulation and appropriate use

Interview Simulation is designed to help job seekers practice answers, receive candid feedback, and prepare for realistic follow-up questions. Do not use CyraNote during an actual job interview, an official legal proceeding, or for legal, medical, financial, or other professional advice. AI output may be wrong, so verify important information independently.

Subscriptions and purchases

Open Account inside CyraNote to view usage, subscribe, restore purchases, or open Apple subscription management. Apple purchases require the iPhone or iPad app and an active Apple Account.

Delete your account

Open Account, choose Delete account, and confirm. This removes your CyraNote server-side account records. You can separately manage or cancel an active Apple subscription in Apple subscription settings.

Contact support

Email support@villocitylabs.com with the device model, app version, and a brief description of the issue. Do not include private conversation audio or transcripts unless support explicitly requests them.